Gineal Enterprises Limited respects the privacy rights of our customers. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. To better serve you and to make you understand how your information is used on our site, we have explained our privacy policy below.

What information is collected:

As part of the order process, the following information is collected from our customers:

 Name

 Shipping/Billing Address

 Email address

 Phone number

 Debit/Credit card Information

How that Information is used:

We collect personal data for the following reasons:

To process your transactions: We do not provide your personal data to any third party under any circumstance.  The information collected will be solely used to process your transaction. We do not store your payment card details. For your purchases on this website, payment is redirected through secure channels to be processed directly by our certified PCI DSS compliant service provider.

To send emails: Your email address is used to inform you of your order status, shipping notification, and order communication relating to your purchased products. We will occasionally inform you of store specials and other related promotional items. We may use email lists to communicate directly with you unless you decline permission.

Please contact us if you have any concerns regarding your privacy.

By Email: orders@GinealHairOrganics.nz

By phone: 022-6202443 0r 09-4736866

Shipping

We strive to ship your order as quickly as possible. All orders are shipped out the next day as soon as we receive payment confirmation in our account.

We offer the following delivery charges within New Zealand:

All Orders New Zealand wide non-rural: FREE

Delivery to New Zealand rural address: 5% of the invoice total

Delivery times will vary depending on your location. We aim to get your order to you within 3 – 5 working days, however some remote and rural areas may take a little longer. We will confirm your order receipt and your delivery dispatch from our premises. We will provide the relevant courier tracking details and contact information, by email to your provided email address. All packages once shipped from our premises are the responsibility of the recipient. We will do our best to assist you but we will not look into missing shipments until 5 working days after shipment. It is your responsibility to liaise with the couriers in the first instance.

We do not ship on weekends or holidays. We would not be responsible for shipping delays due to holidays, customs clearance, natural disasters, or carrier delays.

Some larger orders may also incur an extra delivery charge. We will inform you of additional delivery charge if necessary.  We are also happy to consider alternative delivery scheduling and charges for large orders. Feel free to contact us.

We would not be held responsible for orders with incorrect shipping information provided or lost/stolen packages.

We do not deliver to PO Boxes, so please bear this in mind when you enter your delivery address

If you do not receive your order within a reasonable time, please email us at orders@GinealHairOrganics.nz

Refund, Returns and Cancellation Policies

Please choose carefully before placing your order, as we do not accept any returns. However, if the goods received are incorrect or damaged, you must contact us within 3 working days. We will promptly send you a replacement at no cost to you. The invoice must be returned with the incorrect or damaged products at our cost – We will provide you with our courier details in this unlikely event.

During promotions, all hair products on sale cannot be exchanged or returned.

Price & Payment Information

All prices on this website include Goods and Services Tax (GST) and are charged in New Zealand dollars. Purchases may be made through secure channels linked to this website, or through direct credit to our bank account. Please ensure that you use your order number shown on the completed order as reference.

Please note that a 4% transaction fee will be charged for all Credit Card payments.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

In the unlikely event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and charged. If your order has already been paid for and your order is cancelled, Gineal Enterprises Limited will issue a credit to your payment account in the amount of the incorrect price, in full settlement of the cancelled order. You accept that Gineal Enterprises Limited has no further liability.

Orders will not be sent until payment has been received.

Product Description/Products

We have made every effort to display and describe items accurately. However, we cannot guarantee the accuracy of all these items, neither can we be held responsible for any error. Please note that the actual colours of hair colour products may slightly vary from the colours displayed by your browser. Colour products are professional products and the use of any products supplied through this website is your responsibility.

Gineal Enterprises Limited will not be held responsible for the way in which you use the product(s) you purchase on our website. People react differently to hair products. We will not be held responsible for any adverse reaction caused by any hair products. We strongly recommend that instructions should be strictly adhered to. We advise that only trained hair stylists should use professional products. Bleaches, colours and perms are professional products and are used at your own risk. Styling products, shampoos and conditioners are suitable for use without training.

Accuracy of Information

The information on this website may occasionally be inaccurate, incomplete or out of date despite our effort to maintain accuracy. We are not responsible if information made available on this site is not accurate, complete or current. We reserve the right to modify the contents of this site at any time. You agree that it is your responsibility to monitor changes to our site.

Warranty

Gineal Enterprises Limited does not accept any liability, directly or indirectly for any loss or damage that may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, from this site or from Gineal Enterprises Limited staff. You are solely responsible for the actions you take in reliance on the content on, or accessed, through Gineal Enterprises Limited. Warranty on goods sold through this website is limited to the repair or replacement of faulty goods at the discretion of Gineal Enterprises Limited and does not cover consequential losses. No other warranties either express or implied by law are made with respect to these goods.

In the event of any problem with this site or any content, you agree that your sole remedy is to cease using this site.

In the event of any problem with the products or services that you have purchased on or through this website, you agree that your sole remedy, if any, is from the manufacturer of such products of such services, in accordance with such manufacturer’s warranty.

Prohibited uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.